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Return and Refund Policy

Last updated: August 27, 2020

Thank you for shopping at My Smoke Wholesale operated by My Smoke Wholesale.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to My Smoke Wholesale, 5601 Bintliff Dr,.
  • Service refers to the Website.
  • Website refers to My Smoke Wholesale, accessible from https://www.mysmokewholesale.com/
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

5601 BINTLIFF DR SUITE 560 HOUSTON, TX 77036

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

MISSING OR DAMAGE PRODUCTS

If any item is damaged or missing from your shipment, you must notify within 48 hours of receiving the order. We will make every effort to replace the missing or damaged item with the same item or one of equal or more value.

If you arrive at any broken or damaged products, please provide photo proof at OUR SERVICE Email: - [email protected].

After we have received the photos, we will arrange for replacement products.

If product damaged by improper use or wrong operation. The company did not respond. Please before use read manual or instruction

INCORRECT PRODUCTS 

If you received a product you didn’t make the order. Please do not open the product or must be in the original packing report within 48 hours. We will pay for shipping

DEFECTIVE PRODUCTS

Test run your product function before sell if non-functioning please contact us.

We will provide a replacement for returns of defective products like manufacture defect or dead on arrival within 15 days of your receipt of the shipment. Return product must be in original packing with all accessories. We are not liable for loss or damaged during return shipment.

Once we received your returned product we will inspect and issue replacement or store credit.

If opened your product must be thoroughly cleaned. If the unit is not thoroughly cleaned, your return will be refused. NO EXCEPTIONS.

After 30 days. We will not accept any returns for any reason. ALL SALES ARE FINAL.

RETURNED PRODUCT WITHIN 7 DAYS

All products purchased from AK WHOLESALE INC. The product must be in its original unopened packaging. We will exchange products for other products or refund process. There will be a 15% restocking fee. You must be responsible for shipping costs.

You should expect a refund within a week at the original payment terms.