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FAQs

About MY SMOKE WHOLESALE / FOUR SEASONS TRADING  / MY VAPE WHOLESALE

 

01. Is this site secure? 

We realize that security is a concern when ordering online -- and because of this, we have chosen to use the very latest and most advanced technology for secure transaction processing online. 

 

02. How do I register or sign in to the My Smoke Wholesale Website? 

Click on the Wholesale Register at home page under the account and fill up your business information to make your user name & password. We will approve your account within 24 hours. 

We did not take any order without valid business license copy and federal tax id. 

 

03. What if my business is tax-exempt? 

If your organization is tax-exempt, you will need to create an account on our website. When placing your first online order, you will be prompted to Fill information an account when you check out. Your entries must match the information on your tax-exempt form. 

We will keep your tax-exempt information on file until it expires, at which time a new copy of your tax ID certificate will be required. Upon receipt of your new certificate, we will update the expiration date in our system. 

 

04. What are your Customer Service Hours? 

Our friendly customer service team is ready to assist you Monday-Saturday 9:00 am-7:00 pm CST. Call Toll free 1-844-628-9223 or shoot us an email: Support@MySmokeWholesale.com 

 

05. Do you guarantee satisfaction? 

We'll work hard to keep you happy. And if we don't, you can request to remove your products at any time before it ship from our location. 

 

06. How can I become a Reseller or Wholesaler? 

Please call us at +1-844-628-9223 or email us at support@mysmokewholesale.com more information 

 
07. Contacting Us Is Easy

If you have any questions or concerns, please contact us @ 1-844-628-9223 or by e-mail support@mysmokewholesale.com. 

 

ORDER INFORMATION 

 

01. Can you help me with my order? 

If you are having any difficulty on mysmokewholesale.com please call Us +1-(844) 628-9223 between 9 AM TO 7 PM, Monday TO Saturday. We are always at your service! 

 

02. How Do I Get What I Ordered? 

(A) Pick up from the store: Monday to Saturday from 9:00 am To 7:00 pm. 

(B) Domestic Shipping: UPS, FedEx, or USPS Monday to Friday. 

 

03. How long will it take to get what I ordered? 

Depending on warehouse stock, If the stock is available so we will ship your order the same day and if the product is out of stock then we give you call same day or next day. We are out of stock waiting for 7 to 10 days for your order. 

 

04. What will be done with my contact information after the order? 

Your contact information is secure by the server. We did not provide customer information to any company. 

 

05. Who do I contact if I have a problem with my order? 

Email: - [email protected] or Call +1-(844) 628-9223. 

 

06. Am I ordering the right product? 

We are giving product detail under the product you must read. 

 

07. Do you accept international orders? 

No, we didn't accept orders outside of the US. 

 

08. How long will it take to receive my order? 

Orders are shipped within 24-48 hours via FedEx Ground OR UPS Ground OR USPS. Once your order has been processed and shipped, we'll provide you with the tracking number. 

 

09. May I order by phone? 

Yes! To order by phone, have your order ready along with your credit card number and expiration date and call 1-(844628-9223. 

 

10. May I cancel my order after I've submitted it? 

Yes once you have submitted your order Please call us for cancel.  But your product shipped from our warehouse can’t cancel. After once order shipped we charge 20% Re-stocking Fees. 

 

11. I didn't receive my order when expected. What do I do? 

When your order ships, we will notify you via an email that will include you’re tracking number. You may track your order or call us at +1-(844) 628-9223 or email us at [email protected]. 

 

12. How do I change quantities? 

If your order has not been shipped, we are happy to make changes to quantities, help you make another selection please call us 1-(844628-9223. 



PAYMENT INFORMATION 

 

01. When will my credit card charge? 

After finish your order sales invoice with shipping charge then we will charge credit card total amount of invoice on Checkout Page. 

 

02. How can I pay for my order? 

  1. We accept all major credit cards including Visa, Master Card, and Discover card.
  2. We also support wire transfer call us for bank information
  3. We are not supporting COD orders.

 

03. Is my credit card number safe? 

Most definitely this is the best way to ensure the safety of this information. 

 

SHIPPING INFORMATION 

 

01. Do you offer free shipping? 

Yes, We offer free shipping over $500.00 order. 

 

02. How much are the shipping costs?

Our Flat rate shipping cost $14.99 under $500.00, up to 21 labs within all us states via FEDEX ground. Overweight or over Size box we will charges extra as per actual shipping cost 

 

03. Will I receive shipment confirmation?

The customer will receive an order shipment notification by email with a tracking number. 

 

04. What is the Shipping Charge for Wholesale Orders?

Most wholesale orders are shipped within 2 business days from our facility. Actual shipping charges apply for all wholesale orders - shipping charges are based on the weight of the entire order, how far it has to be shipped based on zip code, and carrier used. 

 

05. Is shipping included in the price of each item? 

No, shipping is not included. 

 

06. If I have ordered can you ship items to different locations? 

Yes, items of the same order can be ship to different locations. 

 

07. What are the FedEx Ground transit times? 

West Coast: 1-3 business days.

Central: 3-4 business days.

East Coast: 5-6 business days.

 

08. Will you ship to a P.O. Box? 

We do not ship to P.O. Boxes. 

 

09. An item from my shipment is missing or broken. What do I do? 

Please report any missing or damaged items to us within 24 hours or please use RMA under your account. OR E-mail: [email protected]
 

GENERAL INFORMATION 

 

01. Where do I go to get a refund? 

When we received return material as it is we sold. So we will give you a refund from our company cheque or Chargeback on your same credit card. We charge 20% Re-stocking Fees For Return Products. 

 

02. Will I get everything I was supposed to? 

Depending on our warehouse stock. 

 

03. What is your return policy? 

We want you to be fully satisfied with our products. All damage and defects must be reported to us within 24 - 48 hours of the delivery date. Please read carefully our return policy. 

We can either send you a replacement or issue a refund. 

However, undamaged merchandise is subject to a 20% restocking fee and the client is responsible for the return freight charge. 

 

04. Are all Items New? 

Yes. We only sell brand new items directly from the manufacturers or distributors. All items usually come with bar-code. We do NOT even deal with returns items. 

 

05. When will my credit card be refunded? 

Once your package has been received and inspected, your refund or exchange will be processed within 1-2 weeks. If there is a refund due, a credit will be issued to the original form of payment. 

 

06. Is pick up available for your merchandise? 

Yes. At our warehouse in Houston, Texas. Monday to Saturday from 9:00 am to 7:00 pm. 

 

07. What if I receive the wrong product(s)? 

Inspect all products upon receipt. All claims for shortages, damaged or incorrect merchandise must be made within 24 hours of receipt. We will gladly exchange any products. If you receive the wrong products. We will gladly make an exchange for free and pay for shipping.